Returns Policy

Return Period

At Freemotion Systems, we accept returns within 30 days of the original purchase date. All returned items must be:

Return Process

  1. Contact our customer service team at ask@freemotion-systems.com or +1 204 691 83 15 to initiate your return
  2. Obtain a Return Authorization Number (RAN)
  3. Package your item securely with all original materials
  4. Include the RAN prominently on the outside of the package
  5. Ship the item to:
    Freemotion Systems
    Returns Department
    286 Bannatyne Ave
    Winnipeg, MB R3B 1K6
    Canada

Non-Returnable Items

The following items cannot be returned:

Refund Process

Once we receive your return:

Damaged or Defective Items

If you receive a damaged or defective item:

International Returns

For international orders:

Exchange Policy

We offer direct exchanges for:

To request an exchange, follow the same process as returns but specify your exchange preference when contacting customer service.

Contact Information

For any questions about returns or exchanges: