Service Policy

1. Customer Service Commitment

At Freemotion Systems, we are dedicated to providing exceptional customer service and support for all our fitness equipment products. Our commitment extends to ensuring your complete satisfaction with both our products and services.

1.1 Service Standards

• Response Time: We aim to respond to all customer inquiries within 24 hours during business days
• Support Hours: Monday to Friday, 9:00 AM - 6:00 PM (Eastern Time)
• Multiple Contact Channels: Email, phone, and online contact form support

2. Product Support

2.1 Technical Assistance

Our technical support team is available to assist with:

• Product usage guidance
• Maintenance recommendations
• Troubleshooting assistance
• Product specifications and compatibility information

2.2 Product Documentation

We provide comprehensive product documentation including:

• User manuals and guides
• Care and maintenance instructions
• Product specifications
• Training recommendations

3. Warranty Service

3.1 Warranty Coverage

Our products come with the following warranty coverage:

• Training Gloves: 6-month warranty against manufacturing defects
• Jump Ropes: 12-month warranty on mechanical components
• Extended warranty options available for select products

3.2 Warranty Claims Process

To initiate a warranty claim:

1. Contact our customer service team
2. Provide proof of purchase and product details
3. Describe the issue in detail
4. Follow provided instructions for product return if necessary

4. Contact Information

For service-related inquiries, please contact us through:

• Company name: FreeMotion Systems
• Email: ask@freemotion-systems.com
• Phone: +1 204 691 83 15
• Address: 286 Bannatyne Ave, Winnipeg, MB R3B 1K6, Canada

5. Service Limitations

Please note the following service limitations:

• Warranty service is valid only for products purchased directly from Freemotion Systems or authorized dealers
• Service support is provided in English language only
• Technical support is limited to genuine Freemotion Systems products
• Response times may vary during peak periods and holidays

6. Service Updates

We reserve the right to modify this service policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our products and services after such modifications constitutes acceptance of the updated policy.